Terms of service

Welcome to HORIZN. By shopping with us, you agree to the terms below so your experience stays safe, clear, and straightforward.

Ordering

• When you place an order, you’ll receive a confirmation email with your order details.

• Orders are usually processed and packed within 1–2 business days and shipped as soon as they’re ready. 

Shipping

• Delivery typically takes 7–12 days once dispatched.

• Every order includes a tracking link so you can follow it along the way.

• We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. 

Returns & Guarantee

• Every pillow is backed by our 100-Night Risk-Free Guarantee.

• If you’re not sleeping better, you can request a return and refund within 100 nights of delivery, subject to our returns guidelines.

• To start a return, email us at hello.horizn@gmail.com with your order details. 

Privacy

• We only collect the information needed to process your order, deliver your products, and provide support.

• Your personal details are kept secure and are not sold or rented to third parties. 

Fair Use

• HORIZN products and website content are intended for personal, lawful use only.

• We reserve the right to update these terms when needed to improve and protect our customers and business.

Need Help?

For questions about your order, returns, or these terms, contact:
Email: hello.horizn@gmail.com